IDS ServicesIDS ProductsAbout IDSContact IDS: 781-871-6111www.interactivedigital.com

IDS is committed to customer satisfaction. Our approach to customer satisfaction is to put the customer needs first at all times. Unlike other IT companies, IDS Technology Partners covers the needs of the entire Enterprise. We professionally manage projects by creating Project Plans and performing Risk Assessments where applicable. We also streamline our solutions wherever possible. Our solutions are specific for the small to mid-sized business market (SMB) and include the following integrated, tested business solutions.

System Solutions
These are systems-centric business solutions, centered around data center operations. IDS specializes in Citrix and SAN-based system solutions.

Citrix Presentation Server
IDS specializes in deploying Citrix Presentation Servers and services. We are experts at improving the bottom line for our clients through Server-Based Computing deployment. IDS is a Citrix Gold level partner with Citrix Certified Enterprise Engineers on staff.
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Microsoft Windows 2003 Server
IDS is an independent consultant with expertise in many types and implementations of Microsoft Active Directory and Windows 2003 Services. IDS can assist you by assessing your needs, planning and designing a solution specifically for your business.
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Server Consolidation
Over the past several years the concept of migrating from a distributed computing environment to a centralized computing environment has been gaining momentum. With the new development of thin and WEB-based applications, the advantages of distributed computing have been replaced with the benefits of centralized design and management.
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Storage Area Networking
IDS can help you evaluate the benefits of server consolidation in your environment. Whether you need to evaluate the return-on-investment of a consolidated environment or you just need assistance designing and implementing a consolidated architecture, IDS can help guide you through all phases of a server consolidation or SAN project.
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Networking Solutions
IDS provides the highest quality computer networking solutions to our customers.

Network Infrastructure Consulting
In a competitive IT world, IT managers and planners need to keep their IT infrastructure at state-of-the-art levels to stay competitive. IDS features products from our partner, Cisco Systems, which can add value to small to mid-sized businesses. These products include Cisco Aironet Wireless Networking, Long Reach Ethernet and Cisco's full line of switching and routing products.
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Data Center Relocation
Our service starts with our cooperative efforts with your builders and contractors as we coordinate all services required to relocate your data center into a new Data Center Space. We design the relocation project, and then manage all aspects to completion.
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Hospitality Industry Networking
Would you like to improve the guest experience at your hotel? Would your hotel guest, business traveler be willing to pay $2.00 per night for in-room, high speed internet access? If the answer to these questions is yes, we have a solution for your hotel. This solution creates a revenue stream and typically pays for itself in 9 months to 2 years.
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Structured Wiring
Through our wiring service business, we can design, install and test a structured wiring plan as specified by your architect. If you do not have a structured wiring plan design, we can coordinate design services for you.
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Wireless LAN Technologies
IDS offers a full site survey to determine your wireless needs. Whether it's for an access point or line of site wireless bridge we can design a solution for your business.
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Business Solutions

IT Support
IDS can provide periodic support at scheduled intervals to suit your business and your support requirements. For many businesses, our IT Support Service Plans help support your in-house IT staff.
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IT Security
IDS has professional systems engineers and associates that respond to the latest security threats and issues in order to make your IT environment less vulnerable.
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IT Disaster Recovery
IDS' approach to disaster recovery is to consider every business as a separate entity with unique properties. While we perform a business impact analysis, we go one step further in our minimum recovery configuration by looking at IT infrastructure requirements.
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Wireless Infrastructure Services

Interactive Digital Systems has a purpose of identifying, providing, and supporting the wireless industry with needed integral infrastructure equipment. It has been, and continues to be, our mission to identify the equipment needs of each individual customer and deliver them in a timely, competitive manner.

Realizing that many of our customers have similar needs – channel cards, amplifiers, batteries etc., Interactive Digital likes to look deeper into its customers’ specific needs. By identifying working relationships with our customers and their engineers- and determining these specific needs, these needs can affect both the operational and functional characteristics of each Cell Site. Providing essential hardware can be the difference between a functional Cell Site Network vs losing costly revenue. An example of such an instance happened when Interactive Digital was approached by one if its customers about Amplifier failure due to heat overload. IDS identified a consistent component failure and through conversations with site technicians and regional managers, it was determined that there was a consistent problem: lack of proper airflow. Interactive Digital worked out a solution with a fan manufacturer until a fan tray assembly was devised and implemented. By almost doubling the airflow to the Amplifiers, Interactive Digital was able to eradicate Amplifier failure due to heat overload. It was at that time Interactive Digital created a specialized “seed stock” of these assemblies to meet that customers’ specific needs. Not only was this a cost effective solution, for a fraction of the cost for repairing these Amplifiers, actual site down time was reduced, engineer response and repair of these Amplifiers was virtually eliminated.

Interactive Digital Systems also offers to all of its customers specialized site hardware that may be difficult to obtain by either having long lead times, or even designated by the manufacturer as “end of life” or out of production. Through our customers we determine which hardware they need and we will stock it for them for hot spares, repair-swap the equipment and offer extended warranties of up to 3 years for some equipment.

Interactive Digitals’ core concentration is TDMA, CDMA, and limited GSM by manufacturers such as Lucent, Nortel Networks, Motorola, Sun Microsystems, Tellabs, Cisco and HP/Compaq to name a few. Please feel free to call us at any time for manufacturers not listed. Whether it may be a cable assembly, fan assembly, filter assembly, voice channels/amplifiers, backplanes, or channel control cards, Interactive Digital will work with our customers to provide them with the very best options and solutions for their wireless networks

 

Last Updated: September 28, 2007



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